TRAINING IN DETAIL

Training

           Training refers to a planned effort by a company to facilitate employees' job related competencies.

What are competencies?

• knowledge
• skill
• behaviours

that are emphasized in training and applied in day to day activities.

The most widely used competencies by employee are

• Communication
• Leadership
• Teamwork
• Customer Service
• Result orientation 
• Problem Solving

             Training is not just to develop skills.A company should view it broadly as a way to create intellectual capital.

Intellectual capital includes

•  Basic skill          - Is necessary to do ones own job.
• Advanced skill   -To use technology and share information.

Some basic skills that every employee should have

• Communication
• Computer basic knowledge
• Customer service
• Team Work
• Continuous Learning
• Problem solving
• Empathy

High Leverage Training

                         Training that uses instructional design process to ensure training is effective and compare with other company training program.